Maestro PMS Unveils Hotel Technology Roadmap Featuring AI Chatbots, Booking Engine and Embedded Payments

Guests still crave authentic, human interactions, and no algorithm, no matter how advanced, can replicate the warmth of a genuine smile or a heartfelt welcome. The promises are enticing AI will automate every mundane task, personalize guest interactions down to their favorite pillow type, and boost revenue with a few clicks. Once systems are implemented, hotels must continuously train their staff to keep pace with new developments. AI evolves quickly, and the skills needed to manage AI-driven operations must evolve in tandem. Many AI systems rely heavily on the scalability, flexibility, and computing power that the cloud provides. The hospitality industry, like many others, stands at the threshold of a significant transformation.

This predictive approach ensures that all hotel facilities are maintained in peak condition, preventing downtime and enhancing guest satisfaction. It’s a critical tool for maintaining the luxury and service standards expected at Kempinski properties. Hotels and resorts are increasingly using AI-powered chatbots to handle reservations, provide information about the hotel, and resolve common guest inquiries, all with the help of intuitive text or voice conversations. These AI for hospitality chatbots are available 24/7, ensuring guests have constant access to assistance. Adnana Pidro is the Marketing Director at OysterLink, a hospitality and job platform that features market trends and celebrity interviews to guide career growth. Since its launch in March 2024, OysterLink has quickly become a trusted career platform, drawing over 160,000 monthly visitors.

Amadeus launches AI chatbot for hotel business insights

These systems can create more efficient schedules, reducing overtime and overstaffing while ensuring adequate coverage during peak times. Moreover, AI chatbots and virtual concierges can offer personalized upgrades and additional services to guests before and during their stay. A luxury resort chain reported a 23% increase in ancillary ChatGPT revenue after implementing an AI-powered upselling system that suggested tailored experiences to guests based on their profiles and past behaviors. In reality, the future of AI in hotels is about human-AI harmony, where people and machines work together to create an enhanced guest experience and optimized business performance.

This reduces waste and ensures that resources like food and beverages, linens, and toiletries are available exactly when and where they are needed, improving operational efficiency and reducing unnecessary expenditures. In addition to this, chatbots powered by conversational AI for hospitality also help free up human staff to handle more urgent and complex guest needs, thereby improving the efficiency and responsiveness of customer service. For instance, Hilton’s introduction of Connie, an AI-driven concierge, marks a significant shift in guest services. Connie assists guests with a range of inquiries, from hotel amenities to local dining options, streamlining the guest experience from the moment they step into the lobby. Some experts envision a future in which online travel agencies and hotel companies won’t be able to compete with what tech players know about customers, given that your phone may know more about you than they do. By ensuring that amenities and equipment are always in working order, hotels can significantly enhance guest satisfaction.

Each implemented idea would earn the employee not just a one-time bonus, but ongoing royalties based on the AI’s performance and cost savings. Furthermore, employees could be granted “AI equity” – shares in a pool that grows as the hotel’s AI capabilities expand. Leonardo Hotels has successfully integrated HiJiffy’s Guest Communications Hub across its 213 properties, marking a significant milestone in the collaboration.

Dynamic Pricing and Offers

Advanced language models can enhance multilingual support, improving communication for a diverse range of clients. In addition to this, Generative AI in the hospitality industry will also be beneficial in creating personalized travel content and guides, enhancing the guest experience by making every aspect of their stay uniquely tailored. Generative AI in hospitality will significantly advance the sector’s customization by dynamically creating personalized experiences for the guests. Businesses can expect AI systems to adjust room environments, entertainment options, and dining suggestions in real-time based on the customer’s immediate needs and external factors like weather. Despegar’s strategy focuses on licensing its AI-powered travel solutions to provide personalised customer experiences. This approach allows Despegar to forge deeper B2B partnerships and open up new revenue streams.

This not only improved their profit margins but also enhanced their appeal to environmentally conscious travelers. Automation refers to the use of AI-driven systems to carry out tasks that previously required human intervention. In the hospitality sector, automation is redefining processes by improving accuracy, speed, and cost-efficiency. In addition to streamlining operations, Vouch’s AI upselling tool helps hoteliers maximise revenue potential by taking the guesswork out of the task. By analysing guest behaviour, Vouch AI anticipates what guests want and recommends high-performing room service pairings, upgrades, and add-ons. A. The overall cost to develop an AI-powered software in the hospitality sector can vary from $50,000 to $300,000 or more.

Whether you’re a hotelier looking to boost your bottom line or a tech enthusiast fascinated by AI’s real-world applications, this video offers invaluable insights into the future of hospitality. While the long-term financial benefits of AI are clear, the initial investment in technology and training can be substantial. Hotels must carefully consider their AI strategy, focusing on solutions that offer the highest ROI and align with their brand and guest expectations.

By introducing this innovative service to Karisma’s customers, Despegar strengthens its position in the market and solidifies its reputation for technological leadership in the travel industry globally. By integrating Despegar’s leading AI technology, Karisma Hotels & Resorts aims to offer seamless, personalized assistance to guests, setting itself apart as a forward-thinking hospitality brand. This process requires investment, collaboration, and a willingness to adopt a new mindset. But the rewards—hyper-personalized guest experiences, amplified revenue streams, and optimized operations—are well worth the effort.

Aligning AI applications with established brand standards poses a fine balance too, demanding innovation while maintaining the core values of a brand. The rapid evolution of technology increases complexity, making it essential to continuously update and enhance AI systems to stay current with the latest advancements. This ongoing development, coupled with the need for clearly defined customer segmentation, highlights the importance of a thoughtful and strategic approach to AI integration. There’s also a missed opportunity in how hotels communicate with guests at check-in and check-out, capture feedback in real-time, and react to it. This feedback should be integrated into the guest’s profile for a personalized experience in both in-stay and future interactions.

• This holistic approach is a major evolution for us and something we’re incredibly excited about.
• In one vision of the future, tech giants like Apple will apply generative AI to all of a person’s personal data on their phones.
• This helps them navigate the complexities of AI integration and ensure that it delivers real value.
• AI will fundamentally change how hotels engage with guests, manage operations, and drive revenue.

The AI updates will be implemented through Opera Cloud Central, a multi-system hotel tech platform. Oracle is focused on ensuring data security, scalability, and affordability before fully rolling out AI features. The company collaborates with Oracle Labs, universities, and internal innovation teams to develop new tech features and supports a growing marketplace of third-party tech vendors. The IHG tool will be the latest of many from large and small travel companies since OpenAI released the first generative AI tech in 2022.

Rising competition in the hotel bookings landscape is pushing the industry towards the smarter use of technology. Hotels that leverage first-party data to drive AI strategies can win the race against OTAs for guest attention and loyalty. Research indicates that AI has the potential to significantly enhance the hospitality industry by improving efficiency. It could also personalize customer experiences, anticipate needs and identify trends, and reduce operational costs. For that reason, in the hospitality industry of the future, rather than people who interact with customers, the industry will need more data analysts, AI managers and people who can provide tech support. That’s because AI can perform routine and repetitive tasks, such as booking reservations and answering customer inquiries.

Data is the lifeblood of modern business, and AI’s ability to analyze vast amounts of data is one of its greatest strengths. Hotels collect enormous amounts of data, ranging from ChatGPT App guest preferences to seasonal demand patterns. AI can process and analyze this data to provide actionable insights that drive both short-term wins and long-term strategies.

• Are you prepared to lead your hotel into a blue ocean where AI and humans together create extraordinary experiences and new levels of profitability?
• The expectation that it will provide quick fixes and instant ROI can lead to disappointment if not tempered with realistic goals and timelines.
• A. The overall cost to develop an AI-powered software in the hospitality sector can vary from $50,000 to $300,000 or more.
• The key to thriving in this new reality is embracing the urgency with a positive mindset.

AI-powered preventive maintenance solutions, such as those offered by Actabl, are proving to be a game-changer. Guestline, part of Access Group, has introduced a host of self-service options to its GuestStay offering, incorporating artificial intelligence (AI) to further reduce pressure on hotel staff while empowering guests. The upbeat outlook from executives came as hotels turn to AI to offset staffing shortages and enhance the guest experience. We’re now positioned to serve hotels of all sizes, from small independents in Europe to large luxury collections in the U.S. or Asia. While hotels can still purchase individual services, our new strategy focuses on integrated solutions that enhance value through leveraging first-party data.

For the travel industry overall, we see the most potential for generative AI to … make every part of the travel experience feel tailor-made, from start to finish. THN got its start when we recognized that each hotel guest is unique, so their website experience should reflect that. The potential of generative AI is exciting for us because it boosts both the quantity and quality of what we can achieve in helping hoteliers create personalized user journeys. Roseate Hotels & Resorts has partnered with Paris-based hospitality AI SuperApp, Quicktext to benefit from cutting-edge AI technology for their hotels based in the UK. The brand proffers a collection of seven luxury hotels across India and the United Kingdom, characterised by their unique charm, immaculate hospitality, highest standards of service and attention to the finest detail.

Other universities have similar classes, and there are even short-term studies for those already working in hospitality. The tech that Oracle Hospitality sells — along with upgrades — comes in-house from Oracle, the software and hardware giant that has thousands of developers. “Some users have great desire to be part of very early developments and are willing to accept lots of glitches in exchange for some advantages and the chatbot for hotels chance for their feedback to actually help shape the future of the product,” he said. The vision is that the chatbot will be able to answer general and specific questions based on Google’s swath of information paired with IHG’s data. IHG first wants to ensure the core of the tool is valuable, with as few bugs as possible. IHG is designing the tool using the Google Cloud platform for building AI software, called Vertex AI.

You can foun additiona information about ai customer service and artificial intelligence and NLP. We can help you develop smart systems for personalized room environments, efficient data processing software for strategic decisions, and AI chatbots for real-time customer service enhancements. Artificial intelligence in hospitality refers to the use of machine learning, data analytics, and other smart technologies to enhance guests’ experiences and improve hotels’ operational efficiency. AI-powered apps/ chatbots or software can analyze large datasets quickly and with high accuracy, helping businesses make informed decisions. Gauvendi’s AI-powered solutions are changing the game by dynamically categorizing rooms and adjusting pricing based on real-time data. Case studies from Harry’s Home Hotels and Citizentral in Valencia demonstrated notable improvements in direct bookings and average daily rates (ADR), showcasing AI’s potential to maximize revenue and enhance customer satisfaction. At THN, our mission is to elevate the guest experience and drive direct bookings for hotels.

Yet other experts are skeptical that Gen AI will significantly change the balance of power in how hotels acquire customers. If hotel companies don’t adequately invest in Gen AI and related capital, they’ll be out-competed technologically. Gen AI may be embedded in interfaces like your phone or voice-powered computers in your kitchen or car. Travelers may by default enjoy Gen AI’s knowledge of their history and inferences about their preferences — information suppliers like Marriott and online travel agencies like Expedia won’t have as ready access. As the Snowflake report suggests, the future of hospitality lies in the harmonious integration of AI and human expertise, where technology amplifies human capabilities rather than replacing them. Winnow’s clients include hotels, cruise lines, universities, and food service companies that provide professional catering services.